Indian Army sets up WhatsApp helpdesk, asks soldiers to share issues with Gen Rawat
The army has set up a WhatsApp number for its soldiers to post their problems directly to Army Chief General Bipin Rawat instead of going to the social media directly.
The move came after a series of videos were posted online by personnel from the army, Indian Air Force and central police forces regarding various conditions that they work under.
The WhatsApp number to register complaints is — +919643300008.
Officials said that that there is an existing system of grievance redressal within the army which is prompt. “But in case a soldier has exhausted all grievance redressal forums and is still not happy, he may contact the Army Chief’s office through the new number,” an official said.
However, many in the army are apprehensive about this move as they say that it will be impossi...